Shipping policy

We at Hem Jewels have a smooth and hassle-free shipping process. Our dedicated logistics team strives to deliver your jewellery/article on time, however if there are unanticipated delays, we will keep you informed. Every product purchased online through www.hemjewels.com can be delivered pan India. International deliveries do incur charges and are subject to availability.

We are partnered with top shipping experts such as Trackon, Delhivery, Bluedart, FedEx, DHL & DTDC to deliver within India. We are associated with Sequel & BVC for international deliveries, so you are rest assured that your jewellery/article is in safe hands. To further safeguard your shipment, we insure all the jewellery before shipping it either domestic or international. The cost of transit insurance is borne by us exclusively.

We request all customers to inspect the package for any damage or tamper before receiving or signing of receipt, if found so kindly do not accept the package and immediately inform our customer care.

Delivery Location

Orders can be delivered to only Residential or Commercial Location. The delivery of the orders cannot be done to any public places like Malls, Hotels, Restaurants, Hostels, on road etc.

If at all recipient is unavailable during the time of delivery, Courier Company will try making 3 attempts to deliver the product. The courier company may not accommodate any customer requests to hold back the product for few days after making 3rd attempt. In case you are still not reachable/ available, the same will be returned to our office from where the product has been dispatched.

On occasions where customer fails to collect the shipment, the return charges are borne by them.

Do I have COD option?

Yes, we offer Cash on delivery option, which you may opt while checking out from the shopping cart. Only items valued under INR 2,000 are eligible for COD.

How can I Track my shipment?

Yes, we offer a very transparent & real time shipment tracking system. Once your package is shipped you would receive a message confirming the same.

What are the delivery timelines?

  • Domestic: 2 to 7 business days from order date for ready-to-ship products, based on the serviceability of the pin codes.
  • International: Up to 30 days from order date for ready-to-ship products.
  • Custom-made / Made to Order Jewellery may take additional days to get manufactured, depending on the design of the product.
  • Mentioned timelines are tentative and subject to delays due to uncontrolled factors.

What is the procedure for placing an international order?

  • All international customers are requested to check the “International shipping” option in the product landing page
  • Then choose the item you would like to buy followed by filling an enquiry form or contact customer care.
  • Once we receive your enquiry, our CRM executives will confirm the shipping charges; we would send you a payment URL.
  • Please use this URL to view the actual shipping cost and use the payment gateway to complete the payment.
  • Please Note:VAT, duties and taxes will be applicable as per your country's regulations and are to be borne by the customer. These charges will be billed separately to you by the courier company at the time of delivery.

IMPORTANT SHIPPING INFORMATION

  • Order cut-off times are provided as guidelines only, and do not take into account possible delays caused by payment authorization. 
  • We aim to process and dispatch all orders within 48 hours without the exception of Indian public holidays. 
  • Estimated delivery times are to be used as a guide only and commence from the date of dispatch.
  • We are not responsible for any delays caused by natural calamities and unavoidable circumstances.

  • We are unable to redirect orders once items have been dispatched.
  • All orders require a signature and proof of ID upon receipt of order.